ENEL treats the personal information of its users with utmost respect and in compliance with the applicable laws, especially Law 12.965/2014, known as “Marco Civil da Internet”, which establishes the principles, guarantees, rights and duties of Internet use in Brazil.
Use of personal information and registration details
ENEL may collect and use the personal information and registration details of its users to provide services if these are requested by the user.
Any personal information provided by the users will be collected and stored under strict security and confidentiality standards.
Unless ENEL receives a legal or judicial order or notice from a competent authority, your information will remain confidential and used only for the original purpose.
ENEL will maintain the integrity of the information supplied by its users.
Whenever third-party companies are hired to provide support services, it will be required that they comply to the legal privacy standards as well as other ENEL codes of practice.
By using the services of our websites, users confirm that the personal and registration data provided to ENEL is correct and truthful. Users are responsible for updating the registered information whenever necessary to ensure the data is constantly up-to-date and complete.
If requested, ENEL may send occasional communications (newsletters) related to the services provided by the company.
ENEL cannot be held responsible for emails sent on its behalf by third parties with malicious promises, false offers, fraudulent forms and/or any kind of communication sent by others. If you are not sure, please contact ENEL through its official customer services channels.
The purpose of the cookie is to inform the web server that you have returned to a specific page. For example, if you personalise ENEL’s pages or register for a service, a cookie will help ENEL to recover specific information on subsequent visits.
The cookies cannot be used to execute malicious software or send viruses to your computer. The cookies are exclusive to you and can only be read by the server that send them to you.
The user is fully responsible for his or her choice of browser and internet provider.
The use of ENEL’s websites implies the unrestricted acceptance of the conditions fixed in this document including any changes that may be implemented.