The Ombudsman is a body that aims to solve or answer requests that haven’t been resolved through our Customer Service Channels.

The complaints will be re-analysed in a transparent and impartial way, taking into account the customer’s information and arguments and the current legislation.

You can contact the Ombudsman by calling 0800 00 120 00 from 8am to 6pm, Monday to Friday, or using the form on this page.

In cases of complaints about non-compliance, it is necessary to inform the number of the service request confirmation given by the previous customer service channel.


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